Instant Housecall

Instant Housecall 4.20

Customer support via remote PC access

All companies should care about their customers as much as they do about their products, and Instant Housecall can help you deliver that quality customer support you're looking for. View full description

PROS

  • Perfect, seamless remote connections
  • Compatible with firewalls and Vista UAC

CONS

  • Customers need to install an application by themselves

Very good
8

All companies should care about their customers as much as they do about their products, and Instant Housecall can help you deliver that quality customer support you're looking for.

This remote control tool works as a client-server application, installing the server side on your computer and asking your customers to install a small client app on theirs that they can use when they require your assistance. The first they ask for help your customers will have to launch a customized website (something like yourcompany.instanhousecall.com) and download the client, which they can save for later use. The client will connect to your server tool and you'll receive a desktop alert with the customer's call.

Once connection has been established you can actually remote control your customer's computer while chatting with them in real time, and help them solve any problem they may have. Though the connection is a bit slow (just as one would expect from a remote controlling app), it works perfectly well even through firewalls and Vista UAC system.

Instant Housecall provides you with the necessary tools to give your customers a better, faster and more reliable technical support through remote computer access.

Instant Housecall lets you view and control remote PCs through firewalls in seconds. Deliver on-demand remote support and get remote access to unattended computers with a single tool.

See what this tool can do for you:


Attended & Unattended Access

Deliver on-demand remote support and access remote unattended computers with a single powerful tool

No pre-installed software

Provide support to customers and colleagues in seconds without pre-installing software

No configuration

Anywhere to anywhere connectivity means you can work from your home or office without configuring firewalls and routers

Windows Vista and UAC compatible

Click Vista elevation prompts remotely. It's just like being on site

Easy to use

Even novices can request support with ease

Powerful Remote Support Tools

Reboot into safe mode, transfer files, perform diagnostics and more

Instant Housecall

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Instant Housecall 4.20